Subscription Policy

Last updated October 21, 2026.

This Subscription Policy explains how a JustCheapFlights Membership works: what You get, how the plans, billing and automatic renewal work, how to cancel, and when and how You can get Your money back. It forms part of the Terms and Conditions (https://justcheapflights.com/legal/terms-and-conditions) (the "Terms") and uses the same defined terms. If it conflicts with the Terms, the Terms prevail unless applicable law requires otherwise.

The Services are provided by Chatonline LLC, a limited liability company incorporated under the laws of the State of Delaware, with its registered address at 3500 South DuPont Hwy, Dover 19901, United States of America (the "Platform Operator", "We", "Our" or "Us").

1. What You get

1.1. While Your Membership is active You get: email alerts about fares departing from Your departure airports, sent to the address and at the frequency You set in Your Account (You can pause alerts there without cancelling); access to the deals dashboard in Your Account, where available; and the usual price for the route next to each deal, so You can see the estimated saving.

1.2. You choose Your departure airports from the airports we cover and can add, remove or change them at any time in Your Account.

1.3. JustCheapFlights does not sell flights. Deals link to airlines or travel sellers, and You book with them directly, at their price and on their terms. Fares come from third-party data and can change or sell out at any time.

1.4. The number of deals and alerts depends on the fares available from Your airports and varies over time. Features of the Services may change. A change to features does not by itself entitle You to a refund of Fees already paid, except as set out in Section 4 or required by law.

2. Plans, Fees and automatic renewal

Plans and Fees

Access to the Services is sold for a fee ("Fees") as one of three plans (each a "Membership"): (a) the Trial Membership: a one-time trial fee for seven (7) days of access, after which it converts into the Subscription; (b) the Subscription: a recurring fee charged every twenty-eight (28) days from the day of purchase; and (c) the One-Time Pass: a single payment for twenty-eight (28) days of access that does not renew. All three plans give access to the same Services.

The plan You chose, its Fees and currency, its duration and, where it renews, the renewal terms are disclosed to You before purchase, on the checkout and payment screens. By providing Your payment information and completing a purchase, You authorize the Platform Operator to charge Your selected payment method for all applicable Fees, including recurring Subscription charges where Your plan renews, in accordance with these terms and the disclosures presented at checkout.

You agree to provide current, complete and accurate payment and account information. Fees are charged in the currency displayed at checkout. The amount and currency are determined by Your detected country, Your selected payment method and the regional pricing in effect at checkout. Currency conversion fees, foreign transaction fees and bank charges imposed by Your payment provider are Your responsibility. Please review the final summary on the payment screen before authorizing the transaction.

We may correct pricing, currency display, billing or checkout errors, even after payment has been requested or received. In that case we may cancel, void or adjust the affected transaction and, where applicable, refund the difference or request the correct amount, to the extent permitted by applicable law.

Trial Membership

New Users may be offered a one-time paid Trial Membership. The Trial Membership fee, currency and duration are shown before payment. The Trial Membership lasts seven (7) days, and access to the Services starts as soon as the payment succeeds. Unless You cancel before the end of the Trial Membership, it converts automatically into the Subscription on the terms shown at checkout and in the order confirmation.

Subscription and automatic renewal

After the Trial Membership, or from the day of purchase if You bought the Subscription directly, Your Membership continues automatically as a Subscription unless You cancel. Each Subscription Period is twenty-eight (28) days (every 4 weeks). The Subscription fee is charged in advance at the start of each Subscription Period, without further authorization, until You cancel. The Subscription is a recurring payment obligation.

One-Time Pass

A One-Time Pass gives access to the Services for twenty-eight (28) days from the moment the payment succeeds. It does not renew, there is nothing to cancel and no further Fees are charged. When it ends, access to the dashboard and alerts stops unless You buy a new Membership.

Price changes and order confirmation

We may change Fees from time to time. We will give You at least thirty (30) days' notice by email of a price increase to a Subscription. New Fees never apply to the current Subscription Period, and You can cancel before they take effect.

After a purchase You receive an order confirmation by email showing, where applicable, the plan, the amount charged, the currency, the billing interval, the renewal terms and the entity that processed the payment. If the checkout disclosures and the order confirmation differ, the checkout disclosures prevail unless applicable law requires otherwise.

Billing date and failed payments

The billing date is normally the date on which the Fee is successfully charged. If a renewal is collected after one or more failed attempts, the next billing date may be counted from the date the payment succeeds. If a payment is declined or cannot be collected, the Platform Operator may, to the extent permitted by applicable law and payment network rules, retry the charge at different times using the payment method or the tokenized payment credentials associated with the Account, and may submit the failed charge to an authorized third-party payment recovery provider. Recovery attempts may appear under a different payment descriptor that names the billing partner or recovery provider.

During a failed-payment period the Platform Operator may, at its discretion, keep the Subscription and Your access active and continue collection attempts until You cancel. A failed payment does not cancel the Subscription and does not waive Fees validly incurred.

A purchase may appear as more than one transaction entry on Your statement. The total never exceeds the price disclosed at checkout. Descriptors may vary with the payment processor, acquiring bank or billing provider used. To support Subscription continuity, payment recovery, fraud prevention and dispute handling, the Platform Operator may share limited transaction data, payment status, billing identifiers and tokenized payment credentials with authorized payment and billing providers, as described in the Privacy Policy.

3. Cancellation

You may cancel the Trial Membership or the Subscription at any time. You can cancel from Your Account (plan details), on the cancellation page at https://justcheapflights.com/cancel-sub, or by emailing customer support at [email protected] from the email address on Your Account. A One-Time Pass does not renew, so there is nothing to cancel: it ends by itself after twenty-eight (28) days.

To avoid the next charge, cancel before the renewal or conversion date. A cancellation received after that date takes effect at the end of the Subscription Period that has just been charged, unless the charge qualifies for a refund under the Subscription Policy.

After cancellation the Subscription does not renew and no further recurring Fees are charged. You keep access until the end of the period You have paid for. Cancelling does not delete Your Account; You can ask for deletion separately under the Privacy Policy. Cancellation does not affect Fees already charged, except as set out in the Subscription Policy.

4. Refunds

30-day money-back guarantee

4.1. If the Membership is not for You, You can ask for a full refund of Your first payment (the Trial Membership fee, the first Subscription fee or the One-Time Pass fee) within 30 days of that payment. You do not have to give a reason.

4.2. To request it, email [email protected] from the email address on Your Account, or include that address in Your message, within 30 days of the first payment. We refund the payment to the original payment method and end Your Membership so that no further charges are made.

4.3. We aim to process approved refunds within five (5) business days. Your bank or card issuer may take longer to show the refund on Your statement.

Renewal payments

4.4. Renewal payments (each Subscription fee after the first payment) are charged in advance for the Subscription Period that follows. Cancel before the renewal date to avoid the next charge.

4.5. Once a Subscription Period has started, its fee is not refundable, except where this Policy or applicable law provides otherwise. We do not give partial refunds or credits for unused time in a Subscription Period or a One-Time Pass.

4.6. If You were charged a renewal fee after You had asked us to cancel, or You were charged in error, contact [email protected] and we will refund the charge.

4.7. Outside these cases, we review refund requests individually and may grant them at our discretion.

Fares and bookings

4.8. Refunds for tickets, fees, cancellations or changes to a flight are handled by the airline or seller You booked with, under their terms. This Policy covers only Your JustCheapFlights Membership Fees.

5. Chargebacks

5.1. Please contact customer support before disputing a charge with Your bank. Most issues, including refunds under the money-back guarantee, are resolved faster that way.

5.2. If You open a chargeback or payment dispute for a charge that was authorized under the Terms, including a recurring Subscription charge, we may suspend or close the Account, contest the dispute with evidence of Your authorization and use of the Services, and seek recovery of the disputed amount and related fees, to the extent permitted by applicable law.

6. Consumer rights

6.1. If You are a consumer in the European Union, the European Economic Area or the United Kingdom, You normally have a statutory right to withdraw from a distance contract within fourteen (14) days. Because access to the Services starts immediately after payment, You ask us at checkout to start the Services during the withdrawal period; if You then withdraw, You may owe a proportionate amount for the period already provided. Our 30-day money-back guarantee on the first payment applies in addition to, and does not reduce, any rights You have under applicable consumer law.

6.2. Nothing in this Policy limits rights that cannot be excluded under the law of Your country of residence.

7. Changes

We may change this Subscription Policy, the Membership features or the Fees. Changes apply from the next Subscription Period. We will give You at least thirty (30) days' notice by email of a price increase or another material change, so You can cancel before it takes effect.

8. Contact

Questions about Your Membership, refund requests and cancellations: [email protected].

Platform Operator: Chatonline LLC, a limited liability company incorporated under the laws of the State of Delaware, with its registered address at 3500 South DuPont Hwy, Dover 19901, United States of America